“Took my disabled child but was unaware I had to prebook an access pass. Only managed to get her on one ride the entire day and that involved me carrying her through the crowds as I was not allowed to take her wheelchair to the closest access point. Utterly disgraceful on the part of Alton towers. They said they did this from feedback received from other disabled users. I very much doubt that. They seem more interested in selling fast track passes and promoting use of their app meaning staff nowhere to be seen when help needed. Yes I complained at the end of the day but only after queuing…”

“The first day was fantastic as we were only queued for 15 minutes to get on each ride. The Friday was just chaotic waiting in an hour in each queue so we only managed to get on 6 rides. Really disappointed that the river wasn’t open.”